Overview

The Waiter Table Assignment Module allows administrators or managers to assign specific waiters to individual tables. Each table can have:

• Primary Waiter

• Secondary (Backup) Waiter

Once a waiter is assigned to a table, only the assigned waiter(s) will receive order notifications when a new order is placed for that table.

This feature improves accountability, service efficiency, and staff coordination within the restaurant.

Purpose

In busy restaurants, managing table responsibility manually can cause:

• Confusion among waiters

• Delayed service

• Missed notifications

• Lack of accountability

The Waiter Table Assignment module ensures that each table has clearly defined responsibility, and order notifications are sent only to the assigned waiter(s).

Key Features 

1️ Table-Based Waiter Assignment

• Assign a Primary Waiter to a table.

• Optionally assign a Secondary Waiter as backup.

• Assignments can be updated anytime.

• Supports dynamic reassignment.

2 Notification Control

    When an order is placed for a table:

• Only the assigned  waiter receives the notification.

• Other waiters will NOT receive alerts for that table.

• Reduces unnecessary notification clutter.

3 Role-Based Responsibility

• Primary waiter is mainly responsible for servicing the table.

• Secondary waiter can assist when needed.

• Ensures continuous service even if primary waiter is unavailable.

4 Real-Time Order Alerts

   After order placement:

• Instant notification is triggered.

Work Flow

Step 1: Assign Waiter to Table

• Admin/Manager selects a table.

• Chooses Primary Waiter.

• Optionally selects Secondary Waiter.

• Select start and end date 

• Saves assignment.

Step 2: Order placed from either POS or Customer site 

• Order is placed on that assigned table.

  • System identifies table ID.

  • System fetches assigned waiter(s).

Step 3: Notification Trigger

• Notification sent only to:

  • Primary Waiter

  • Secondary Waiter (if assigned)

• Other staff members are excluded.

Business Benefits 

• Clear waiter responsibility

• Faster response to table orders

• Reduced service delays

• Improved staff accountability

• Better customer experience