TableTrack Loyalty & Rewards Module :

This is an add-on module that works exclusively with the TableTrack application. To purchase TableTrack, please visit TableTrack on CodeCanyon

What It Does

The Loyalty & Rewards Module helps you build repeat business by rewarding customers with points and stamps. It supports flexible earning rules, tiered benefits, and redemption options across POS, Customer Site, and Kiosk.

The module includes:

Points and Stamp Programs with configurable earning rules
Tiered Rewards based on customer activity
Flexible Redemption via discounts, coupons, or free items
Multi-Platform Support for POS, Customer Site, and Kiosk
Automated Tracking of balances and redemptions

Prerequisites

Active TableTrack installation
Customer accounts are enabled for earning points
Loyalty permissions enabled for staff roles
POS, Customer Site, or Kiosk enabled for redemptions

Enable Module

The Loyalty module is enabled by the superadmin. If you do not see loyalty settings in your panel, please contact support.

Open Superadmin Panel -> Custom Modules -> Loyalty
Turn on the Enable Loyalty Program
Save changes

Setup

Loyalty Program Setup

Configure earning rules, tiers, and redemption options before launching your program.

Set point or stamp earning rules per order
Define tiers and benefits for high-value customers
Create redemption options (discounts, free items, coupons)
Set expiration rules and minimum redemption thresholds
Enable loyalty on the platforms you use (POS, Customer Site, Kiosk)

Once rules are configured, customers start earning rewards automatically.

Functionality After Setup

After setup, loyalty earning and redemption works automatically across all enabled sales channels.

Auto Earning: Points or stamps are awarded after eligible orders.
Redemption Options: Customers redeem rewards at checkout.
Tier Progression: Tier upgrades apply based on activity rules.
Multi-Platform: POS, Customer Site, and Kiosk can all earn and redeem.
Balance Tracking: Staff can view current balances and history.

Rewards & Rules

Use flexible rules to match your restaurant's loyalty strategy.

Points Program: Earn points based on spend or item categories.
Stamp Program: Collect stamps for visits or specific purchases.
Tiers: Unlock better rewards for high-frequency customers.
Redemption Limits: Control minimum balances and max usage per order.

Where Customers Can Earn and Redeem

Step 1: POS

Earn and redeem loyalty points or stamps directly at the POS checkout.

Earning

Redemption

Step 2: Customer Site

Customers earn and redeem rewards during online ordering on the customer site.

Step 3: Kiosk

Loyalty earning and redemption is available on self-service kiosks for quick access.

Troubleshooting

Common Issues

Points not added: Confirm the order is eligible and the customer is logged in.
Redemption blocked: Check minimum balance and redemption rules.
Tier not updating: Verify tier thresholds and order sync.

If you still face issues, contact support with the customer ID and order number.

Summary

The Loyalty & Rewards module includes:

Points and Stamps: Dual reward systems with flexible earning rules.
Tiered Benefits: Rewards for your most loyal customers.
Flexible Redemptions: Discounts, free items, and coupons.
Multi-Platform Support: Works across POS, Customer Site, and Kiosk.
Automated Tracking: Accurate balances and redemption history.