Tickets Module

Overview

The Tickets Module in SocietyPro serves as a comprehensive system for handling and tracking resident complaints, service requests, and suggestions. It enables seamless communication between residents, administrators, and service agents, ensuring quick resolutions to reported issues.

The dashboard provides key insights such as:

• Total Tickets – The total number of requests logged.
• Closed Tickets – Issues that have been successfully resolved.
• Open Tickets – Requests that are yet to be addressed.
• Pending Tickets – Tickets that require further action or follow-up.
• Resolved Tickets – Tickets that have been marked as resolved but not yet closed.

1. Creating a New Ticket

To log a new ticket:

1. Click the "Add" button in the top-right corner.
2. Enter the relevant details:
   • Subject – A brief description of the issue.
   • Requester Name – The person raising the complaint/request.
   • Agent – The person assigned to handle the issue.
   • Ticket Type – Categorize the issue (e.g., Parking, Suggestion, Problem, Management).
   • Status– Choose between:
     • Open – The ticket is newly created and requires attention.
     • Pending – Awaiting further action or approval.
     • Resolved – The issue has been addressed but not closed.
     • Closed – The ticket is fully resolved and closed.
3. Click Save to submit the ticket.
   
   

2. Managing and Tracking Tickets

The ticket dashboard presents all logged requests in a tabular format, displaying:

• Ticket Number – A unique identifier for tracking.
• Subject – The issue summary.
• Requester Name – Who submitted the request.
• Agent – The assigned handler.
• Ticket Type – Category of the request.
• Status – The progress stage (Open, Pending, Resolved, Closed).
• Action – Options to manage or delete the ticket.

To view ticket details:

1. Locate the specific ticket in the list.
2. Click on it to open and review the request.

3. Searching and Filtering Tickets

Users can refine their search using:

• Search Bar – Look up tickets by Requester Name, Email, or Phone Number.
• Filters– Use advanced filters to sort tickets based on:
  • Requester
  • Status (Open, Pending, Resolved, Closed)

To reset filters, click the "Clear" button.

4. Ticket Statuses Explained

• Open – A new ticket that needs to be addressed.
• Pending – Action is required from the requester, agent, or admin.
• Resolved – The issue is fixed but awaiting final confirmation.
• Closed – The ticket is fully resolved and archived.

5. Exporting Ticket Data

For record-keeping or reporting:

• Click the "Export" button in the top-right corner.
• Choose the format (Excel, CSV, or PDF).
  
  
  

Conclusion

The Tickets Module in SocietyPro provides an efficient system for managing and resolving community issues. With features like search, filtering, and status tracking, users can ensure smooth communication and faster resolution of complaints.